CRISIS MANAGEMENT COORDINATOR – TAWOW COMMUNITY CENTER

Deadline To Apply: This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Contract Type: TEMPORARY PART-TIME TO JULY 31, 2027 (28 HOURS/WEEK – FLEXIBLE WORK SCHEDULE, WORKING EVENINGS AND WEEKENDS AS REQUIRED)

Position Overview:

Company Overview:

Aseniwuche Winewak Nation of Canada, A Fellowship of Aboriginal People, or AWN, is a provincially incorporated not-for-profit society based in Grande Cache, Alberta. AWN members share a unique history and ancestry as descendants of a diversity of Indigenous groups of Canada including Cree, Iroquois, Sekani, Dene-saa, Ojibwe, Assiniboine, and Shuswap. The Aseniwuche Winewak Nation are a Cree speaking people whose ancestors thrived in the Rocky Mountains and members continue to live a distinctive cultural way of life.

The Crisis Management Coordinator will work closely with Tawow Centre staff, the AWN Board of Directors, Indigenous Co-operative Boards, Enterprise Managers, AWN community members, and service providers to address the growing need for effective crisis management in our Indigenous community. This role is responsible for developing an action plan, communication strategy, and sustainability roadmap to ensure a comprehensive and timely response to community crises.

The Coordinator will work to close service gaps through culturally competent program development and partnerships. Additionally, they will provide individual and group education on safety and crisis-related topics such as shelter-in-place protocols, emergency preparedness, and communication with emergency services. The Coordinator will also support the Tawow Community Centre by facilitating community engagement, managing sensitive information, completing administrative tasks, and ensuring program delivery aligns with AWN’s mission and values.

Duties:

• Develop a service roadmap that promotes opportunities for partnerships, reduces service duplication, and enhances culturally competent support for Indigenous client.
• In collaboration with Indigenous leaders and service providers, develop and implement a plan for collective case management to ensure coordinated, comprehensive case plans for clients shared among multiple agencies.
• Develop and implement a collaborative working model for Indigenous community and service providers that supports the following initiatives:
• Bringing service providers together to support Indigenous clients through prevention, early intervention, and crisis management.
• Conducting social mapping sessions and sharing outcomes to foster alignment among providers and encourage proactive rather than reactive service delivery.
• Developing efficiency strategies to enhance service delivery, improve agency coordination, and reduce time-related barriers.
• Creating a joint Indigenous community and service provider team to support case management, advocacy, training in Indigenous knowledge and culture, and collective grant applications.
• Develop and implement a comprehensive communication plan for the Tawow Community Centre using in-person messaging, social media, and automated phone systems in both Cree and English.
• Monitor the KOCIWIN Project budget in conjunction with the Tawow Centre Preventative Social Programs Manager.
• Conduct research, adhere to grant deliverables and complete timely and accurate reporting.
• Define project outcomes and gather data to evaluate service effectiveness.
• Maintain a comprehensive understanding of crisis management and coordination of support services.
• Coordinate and facilitate educational workshops on safety related topics (or collaborate with external agencies to deliver them).
• Document all crisis management activities and client interactions promptly and accurately manner.
• Accept and refer clients to appropriate external agencies and support networks.
• Consult with community agencies, regional crisis supports and emergency services.
• Evaluate crisis management strategies and adjust programs as necessary for effectiveness.
• Maintain an up-to-date database of all relevant crisis response services.
• Ensure confidentiality and compliance with FOIP regulations in all practices involving clients, staff, volunteers, and stakeholders.
• Attend team meetings, planning sessions, and assist in setting priorities.
• Perform assignments as required by the Preventative Social Programs Manager or Executive Director.
• Travel as required to support clients, attend meetings, and participate in conferences or workshops.

Qualifications:

Job Requirements:

• Degree or diploma in the social sciences or a related field, or an equivalent combination of education and experience.
• Knowledge of Indigenous history and culture, including familiarity with the Truth and Reconciliation Commission’s 94 Calls to Action and the National Inquiry into Missing and Murdered Indigenous Women and Girls’ 231 Calls to Justice.
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook, Publisher, and PowerPoint) internet and email. Strong knowledge and experience with social media platforms for communication and outreach.

 Skills and Abilities:

• Fluency in English and the local Cree dialect.
• Ability to remain calm, compassionate, and non-judgmental when dealing with clients, families, and service providers.
• Deep understanding and knowledge of local Indigenous culture, community values and traditions.
• Strong organizational and time management skills.
• Ability to work both independently and in a team environment.

Certifications, Licenses, and/or Designations:

• Valid First Aid, CPR, and AED Certification.
• Valid Class 5 driver’s license and access to a reliable vehicle, and $2,000,000 in vehicle liability insurance for business use.
• A clear Criminal Record Check, including Vulnerable Sector Screening is required prior to the start of employment.

 Communication and Interpersonal Skills:

• Excellent verbal and written communication skills.
• Strong facilitation abilities with confidence to lead group sessions of 2-50 participants without the use of audiovisual equipment.
• Ability to approach sensitive topics and challenging situations with tack and professionalism.
• Demonstrates compassion and respect for the needs, dignity, and perspectives of others.
• Adaptability in managing a dynamic and fluid work schedule.

Work Demands:

• Primarily an office-based role with occasional travel.
• Periods of sitting (e.g., while driving or at a desk) and standing or walking during community engagements and program delivery.
• Occasional lifting of materials up to 30 lbs.

How To Apply:

To apply, please submit your cover letter and resume to: hr@adcalberta.com